Our
commitment to service and quality is getting great feedback from
our customers...
"Dear Yourbaby Staff,
I
would like to thank you very much for your swift and friendly service.
Service like yours is hard to come by these days. I received the
goods
today and they are fantastic, and the wrapping is lovely. I will
be
recomending you to my Mummy friends and I will be returning."
Amy. G., WA - Australia
________________________________________________________
"Just
wanted to say a big thank you for the excellent service I received
when
shopping
with you. When you took the time to phone to confirm my order,
I
felt
reassured of good service and was very pleasantly surprised with
the
cute
packaging. The attention to detail and care you take with
your orders
demonstrates
that you care about providing a very genuine and professional
service
to your customers. Well done, I will be recommending you to
my
friends.
"
Rachelle. T., QLD - Australia
_______________________________________________________
"I just thought I'd write you a quick note to say what an excellent
business
you have. I placed my first order with you on Tuesday and have just
received the goods,
talk about quick service. I will be definetely
using yourservice
from now on and will recommend you to everyone
I know, as looking
for a company that sells gifts online for a reasonable
price and that didn't charge a fortune for delivery was a nightmare.
I was
about to give up when I came across your site. Well I was going
to keep
this short so again keep up the good work."
K.Hateley, Enfield, VIC - Australia
______________________________________________________
"Thank
you for your prompt reply. I heard about Yourbaby when doing an
internet search using the Baby Gift Service List (www.bubhub.com.au).
Your company was the only company I found after 5 hours of searching
who had suitable gifts (at reasonable prices) for a friend who
just had a baby.
There
are companies that have cheap overnight delivery to anywhere in
Australia but for $75 you are getting a teddy, a bottle of champagne
(mmm, Mum can't drink it neither can the new baby) and a couple
of bits and pieces.
Your company has
a fantastic range, great prices, free wrapping and what I didn't
know until after I ordered, great service and fast delivery which
is important to me. I am in Japan with my best friend in Australia
at a very important time in her life and I can't be there, but
you could. Thanks for the speedy dispatch and excellent service."
I'm
sure I will hear that they received the package very soon.
K.McIntyre,
Wynnum, QLD - Australia
________________________________________________________
I am in Japan with my best friend in
Australia at a very important time in
her life and I can't be there, but you could.
__________________________________________________________
...It
was my pleasure Gina - as a mad keen on-line enthusiast it was
great to view a site that was easy to use, not cluttered and provided
clear explanations of the goods along with great pictures so you
knew exactly what you where purchasing. I also found the transaction
aspect painless as I've been on sites that take forever to complete
all the details. I have bookmarked the site and will be visiting
regularly...
D.Watson Evatt ACT
"I
found your website by searching with the Ozemail/Yahoo search
engine, and I have to say, it was the best website for baby products
in my opinion. The products are good, the photos are clear and
descriptions excellent - I knew exactly what I was ordering. I
also appreciated this email and phone call to confirm the order
- it adds a personal touch to the business, and makes customers
feel they have placed an order with a person, rather than just
over the net."
Karen Chugg - Gladesville, NSW - Australia
"I
found the Yourbaby wesite through the Google.com search engine
when I typed in 'baby shopping' as the key words. I love your
site, it's very easy to navigate and you have a huge range of
products to from. (If only I could afford them all!!).
Jennifer Ramirez - Rowville, Victoria
- Australia
Overall, the service, the
price and the advice was excellent.
"We're
throwing an online baby shower for a friend who lives in Australia,
so it seemed to make sense to purchase the gifts from an Australian
store. It would help cut down shipping costs and time and time
that would have occurred if I'd bought a gift from a store in
the US. One of my friend's did some research on online baby stores
in Australia and Yourbaby was one of the ones that she found."
Lynn Derman - Bismarck, ND - USA
"Your
site has been most informative over the past few months. There
have been some really helpful articles for first-timers like me."
Imogen Brown - Brisbane, QLD - Australia
"I
am just writing to let you know the pouch has arrived and I love
it. Trae, my almost 5 month old son, loves it too. It's great
to quickly pop on especially when your're out and about where
prams have a hard time going!!"
Katja Willis - Werribee, VIC - Australia
"I
was given one of your rompers last year for my baby (with Emus
on it) and loved it. It was excellent quality, durable, and very
cute. I had many, many compliments on it here in Canada (unusual
for us to be sporting Emus). I was pleased when my search for
"baby shopping australia" took me to your store so I
could get the same gift for my friend's new baby."
Laura Moss - Winnipeg, Canada
Thank you for being so wonderful
to work with!
"Thank
you so much for the Bobux shoes. My little girl would take any
shoes or socks off as soon as they were on and it was the biggest
drama in my day - finding them and putting them back on. I have
wasted heaps of money on socks that are now lost and shoes that
wouldn't stay on for a minute. I am so, so wrapped in the shoes
as they stay on from morning to night. Thanks so much."
Angie Ellis - Carlton North, VIC - Australia
"I
received the balance of my order today. Thank you so much for
your fantastic service. Again, I was very pleased with everything
that I purchased."
Nazan - Camberwell, VIC - Australia
"Thank
you for being so wonderful to work with! My experience with your-baby.com.
has been nothing but a pleasure. When I had a problem with a product
that was shipped to the States, you reacted quickly and with my
best interests in mind. It is rare and refreshing to find a company
that puts such an emphasis on customer service. I plan to come
back to your site and shop often! I'd recommend your-baby.com
to anyone without question."
Stacy Beck - Atlanta, Georgia - USA
I love your site,
it's very easy to navigate and you have a huge range of products
to from.
"Thanks
for your email & messages. I received my order safe &
sound - absolutely loved the products. The clothes are fantastic
- ladybird baby clothes are so appropriate for Angus, my little
12 week old as everyone seems to have nicknamed him 'Beetle'!!
And the leopard skin print shoes are the envy of Michael's chreche!!
I adore the little outfits with Aussie fauna motifs, etc. Cute
but cool."
Nazan - Camberwell, VIC - Australia
"Thank
you for sending the Three Ducks Sleeping system to us. I am very
pleased with it and my daughter Johanna is sleeping much better
and not kicking off her blankets. Once again, thank you for recommending
it."
Leah - Goulburn, NSW - Australia
"Thought
you would like to know your order arrived today. The shoes are
wonderful. I have not seen any like them here. I am very pleased.
thank you very much.
Cheryl, Valley Stream, New York - USA
"My
daughter-in-law had twins recently and I purchased the baby muslin
wraps. They were so light and yet cosy and kept the wee babes
secure as they slept. I can recommend them for all babies. Thank
you for your help and prompt service."
Heather - Quakers Hill, Sydney - Australia
...it adds a personal
touch to the business, and makes customers feel they have placed
an order with a person...
"I
purchased a gift on behalf of my company for a mother-to-be from
your catalogue. I was more than happy with the product itself,
service and efficiency of my order"
Elisabeth - North Sydney - Australia
"Just
a quick line to thank you for your advice (as to sizes) and your
prompt service on my order. As a first time mother of sick twin
girls, being able to shop via phone/mail/email/internet makes
my life a whole lot easier.
When I was unsure of sizes I rang and found you to be a great
help in advising me on sizes and items.
Due to my desperate need for a sleeping system, you were able
to get me one very quickly and went to a lot of trouble making
sure I received it A.S.A.P..
The sleeping systems have been fantastic and keep the girls warm
no matter how much they move while in bed.
The shoes I bought were great as well. I gave a pair each to my
niece and nephew and find they are constantly in them. My own
girls seem very comfortable in them as well, though they are not
yet walking. The socks were fantastic as promised, they definitely
stay on.
Overall, the service, the price and the advice was excellent.
I have recommended Yourbaby to all my friends. Thanks for everything."
Louise - Oatlands, Sydney - Australia
"I
recently purchased two of the Yourbaby range of products and found
the service to be prompt, efficient and friendly. The recipients
of my gifts were very happy with the product and will be telling
their friends about the Yourbaby range for future orders. Thank
you."
Nancy - Baulkham Hills, Sydney - Australia
"Thank you for getting my order to me so quickly. I have had
a lot of people asking where the bibs came from as they hadn't seen
the Pooh Bear range before. I am very happy with your service and
products."
Karen - Kellyville, Sydney - Australia
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