HOW
DO I PLACE AN ORDER?
DO I HAVE TO ORDER ONLINE?
CAN I ORDER ONLINE IF I DO NOT HAVE A CREDIT
CARD?
WILL MY PERSONAL DETAILS BE GIVEN TO ANYONE
ELSE?
WILL MY CREDIT CARD DETAILS BE SAFE?
WHAT IS THE COST OF DELIVERY?
WHEN WILL MY ORDER BE DELIVERED?
CAN I RETURN AN ITEM IF I AM DISSATISFIED WITH
IT?
Ordering
Start by browsing our carefully selected
collection of products. When you see something you like,
click the "add to cart" button. This will keep the selected
items together until you are ready to check out. You can review
the items in your basket by clicking the "view cart" button.
This will take you to a page where you can add or remove items from
your shopping cart at any time. Your account will not be billed
until your order has been delivered.
Alternative
Ordering Option
We have provided alternate options to ordering other than through
our secure server. You can forward your order by fax, telephone
or mail. Just go to our How To Order
page for further details.
Payment - Yourbaby
is a Visa Preferred site
We accept Visa, Mastercard and American Express. You can safely enter your
credit card number via our secure server, which encrypts all submitted
information. All transactions are in AUD$ (Australian Dollars).
Cheques and money orders are accepted but must be forwarded to
us prior to the order being shipped.
Privacy
Policy
We want you to feel comfortable when you are buying our products.
Any personal information you supply us with when placing your order
is for our internal use only. We will never give or sell your
name, mailing address, email address or any other personal information
to anyone.
Security
Policy
Our secure server uses 128-bit SSL encryption ensuring
the highest security of your credit card details and personal information.
Once we have processed your order the records are removed from our
server. The only information we keep are receipts for banking
records and these are kept in a secure location.
The Use of Cookies
You should be aware that non-personal information and data may
be automatically collected through the standard operation of our
Internet server or through the use of cookies. Cookies are
small text files that are used to recognise repeat users, facilitate
your ongoing access to and use of the site. Cookies are not
programs that come into a user's system and damage files.
We cannot control the use of Cookies, if a user does not want information
collected through the use of Cookies, there is a simple procedure
in most browsers that allows the user to deny or accept the Cookie
feature.
Free Gift Wrapping
If your purchase is to be forwarded directly onto another party
as a gift, let us know in the comments section when placing your
order. We will gift wrap and include gift tag with your personalised
message before forwarding the order.
Gift
Vouchers
Our Gift Vouchers are available in AUD$25, AUD$50, AUD$75 or AUD$100
dollar amounts, hand signed with your name and sent free of charge
to your nominated recipient. Please note that the shipping charge
will apply for delivery of goods and will be reflected on your credit
card statement at the same time as the cost of the voucher.
Delivery Times
We endeavour to ship most items within two weeks from your order,
however some items do take a little bit longer and may take up to
four weeks. If you require your order in a hurry just let us know
and we will quote you a firm delivery time.
Postage and Packaging
We have scaled our rates so that if you order a small item such
as a bib you are not paying the same as if you order a larger and
more expensive item. We appreciate that you may want to try out
our service before committing to a larger order.
Order
Amount Shipping Charge
Up to AUD$20.00 - AUD$7.95
Up to AUD$50.00 - AUD$10.95
Up to AUD$100.00 - AUD$13.95
Up to AUD$200.00 - AUD$17.95
Up to AUD$300.00 - AUD$20.95
Orders Over AUD$300 - AUD$22.95
* Note: Some items are subject
to additional delivery charges. Please see the individual product
page for specific costs. Postage is calculated automatically on
most items.
Returns
Customer satisfaction is very important to us at Yourbaby. If you
are not satisfied with any of our products, please return it to
us in it's original condition, within 14 days, along with the reason
for the return and we will gladly exchange or refund.
Sorry, we do not refund original shipping charges on returns.
Return shipping charges are the customers responsibility, unless
we made an error and shipped the incorrect product.
Tracking Your Order
As soon as we receive your order we will send you an e-mail to let
you know your order number. You can use this number if you have
any queries regarding your order.
Help Us to Help You
We at Yourbaby are continually adding new features and items to
our shop as well as developing additional informative features to
our site. We would welcome any feedback,
comments and suggestions to help us serve you better, good
or bad. So feel free to
email us...
...or write to us at the following address:
YOUR BABY
PO Box 813
Kellyville
NSW 2155 AUSTRALIA
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